How NDC Helps Airlines Offer Personalized Experiences to Corporate Travelers

 Corporate travellers need more than just a simple booking experience. They demand flexibility, comfort, and personalisation. As travel becomes more complex, airlines must find ways to cater to these unique needs. This is where New Distribution Capability (NDC) comes into play. 

Developed by the International Air Transport Association (IATA), NDC is a powerful standard that helps airlines provide corporate travellers with highly personalised experiences. In this blog we explore how NDC empowers airlines to offer tailored solutions, making business travel smoother and more efficient for corporate travellers.

How NDC Enables Airlines to Provide Tailored Experiences

NDC provides airlines with an adaptable platform for developing customised travel solutions.
Here's how:

1. Customised Fare Options and Bundles

One of the primary advantages of NDC is its capacity to create custom-tailored fare packages. Instead of adhering to one standard method for corporate customers' travel needs and corporate policies, airlines can customise fare packages according to each traveller's travel preferences, corporate policies, and loyalty level, for instance prioritising priority boarding, baggage allowance, and lounge access into one fare bundle powered by NDC.

With greater control over travel costs, corporations can better select travel packages that align with their policies and budget, while improving employee experiences during travel.

2. Access to Rich Content and Ancillaries

Conventional GDS systems are limited in their ability to display rich content and ancillaries; generally, they focus solely on simple information regarding flights. With NDC however, airlines can easily communicate high-quality videos, images, and descriptions directly with corporate travellers allowing them to see not only flight costs but also upgrade benefits or meal-in-flight details directly on one platform.

Corporate travellers benefit from transparency and rich content to understand the value they're receiving, leading them to make better decisions and enjoy improved travel experiences.

3. Real-Time Offers and Customised Deals

Corporate travellers often face unexpected schedule changes, like having to alter travel plans or extend stays. By using NDC Airlines' technology to respond in real-time to these requests and customise offers based on users' past experiences of preferences as well as loyalty levels. 

For instance, if someone frequently upgrades to business class the NDC-powered system may suggest upgrading when booking or even before the date of travel, an upgrade could even be suggested automatically by this system. 

Corporate travellers find these real-time offers very useful, as they ensure all their needs are met without needing to wait around for changes.

4. Seamless Integration with Corporate Travel Policies

NDC allows airlines to seamlessly incorporate corporate travel policies into their booking processes, guaranteeing all employee travel plans are compliant with these policies while simultaneously cutting costs and guaranteeing compliance. This enables cost reduction while guaranteeing policy adherence.

NDC can automate these policies seamlessly to allow faster booking and lower the risk of infractions or noncompliance with company policies.

5. Improved Duty of Care

Companies placing employees on business trips prioritise duty of care as an important element to consider, to ensure workers remain protected at all times, are comfortable, and accessible at all times. NDC allows airlines to provide live updates and precise itineraries directly to both their customers as well as businesses.

NDC allows airlines to immediately notify passengers about cancelled or delayed flights and provide alternate travel arrangements in case any disruptions may arise. This proactive approach ensures business travellers are taken care of as efficiently as possible and any disruptions that might occur are quickly addressed.

Conclusion

Personalised corporate travel experiences have become an essential element in today's highly competitive travel market, making personalization no longer optional but mandatory. NDC Deals offers airlines the capability to create tailored experiences to meet the specific requirements of corporate travellers - be that airfare bundles, real-time offers, or rich media - exceeding traditional offerings with ease.

Business passengers benefit from enhanced travel comfort, greater compliance with company requirements, and lower airfares. Airlines take advantage of new revenue opportunities while simultaneously strengthening relationships with business clients.

As more airlines adopt NDC for business travel, the future looks bright, personal, and efficient. By offering tailored experiences via NDC, airlines can better meet the needs of corporate travellers, ensuring their travel is as pleasant and effortless as possible.